Vendor SLA guides
Find your vendor’s SLA.
Start with the product and plan you use. Find recorded terms, source documents and gaps to check before preparing a claim.
Find a vendorVendor guides
13 guides · alphabetical within each group
Public terms recorded 10
Check the scope below, then open the guide for terms and sources.
- Auth0
Production use of the Auth0 Platform only. Non-production tenants and environments (staging, testing) are excluded, and the credit is forfeit if the customer is in breach of the agreement, including payment obligations.
1 source link in guide
- AWS
Bedrock (Standard models) · CloudFront · DynamoDB (Global Tables) · DynamoDB (Standard) · EC2 (Multi-AZ) · Lambda · RDS (Multi-AZ) · S3 Standard
Plan scope is not specified in this record. Check the vendor source.
7 source links in guide
- Cloudflare
Cloudflare Business plan customers. The Enterprise plan is governed by a separate, non-public agreement, and Free and Pro plans are not covered.
1 source link in guide
- Datadog
Core Services only: services and features on the customer's order with committed spend in the affected month. Beta products are excluded.
1 source link in guide
- GitHub
GitHub Actions, GitHub Enterprise Cloud and GitHub Packages. Free and Team plans, previews, and purchases made with subscription credit are not covered.
1 source link in guide
- MongoDB Atlas
Atlas dedicated clusters at tier M10 or above that have been running at least 24 hours. Serverless and shared tiers (M0–M5) are covered by no SLA at all, and no other MongoDB product is covered.
1 source link in guide
- SendGrid
The SendGrid Web API v3 Mail Send endpoint only. Other SendGrid products, including Marketing Campaigns and the Email Validation API, are not covered by any SLA.
1 source link in guide
- Supabase
Enterprise customers named in an order form. Free, Pro and Team plans are not covered, and beta products are excluded even for Enterprise customers.
1 source link in guide
- Twilio
APIs branded Twilio, plus the SendGrid Mail Send API. Segment, Twilio Engage, Stytch-branded services and Flex Critical Scenarios are excluded by name and carry separate agreements.
1 source link in guide
- Vercel
Enterprise plan customers. Hobby and Pro carry no uptime guarantee. Even for Enterprise, the SLA covers only components that serve customer content. The API and CLI are excluded by name.
1 source link in guide
Coverage notes 3
We have a dated finding for these vendors, but no public SLA rule in this directory. Open the note for what was checked and what remains unknown.
These are recorded terms and findings, not a live verification of your agreement. Review the vendor source and your contract for the incident’s billing period.
How we use evidence