SendGrid (all products)
Commitment: 99.95% uptime per calendar month · file within 30 days from the end of the billing month
Applies to — The SendGrid Web API v3 Mail Send endpoint only. Other SendGrid products — Marketing Campaigns, the Email Validation API — are not covered by any SLA.
| Monthly uptime | Service credit |
|---|---|
| below 99.95% | 10% |
Conditions on a claim
- Unavailability shorter than five continuous minutes does not count toward downtime.“less than five (5) minutes of continuous unavailability”
- The support ticket's subject line must read “SLA Claim”.““SLA Claim” as the subject of the support ticket”
- Credits are never paid as cash.“The API Service Credits are not available in the form of refunds.”
Scheduled maintenance excluded. Terms effective since Apr 9, 2026. Vendor source ↗