Vercel (all products)
Commitment: 99.99% uptime per calendar month · file within 30 days
Applies to — Enterprise plan customers. Hobby and Pro carry no uptime guarantee. Even for Enterprise, the SLA covers only components that serve customer content — the API and CLI are excluded by name.
| Monthly uptime | Service credit |
|---|---|
| below 99.98% | 10% |
| below 99% | 25% |
| below 95% | 50% |
Conditions on a claim
- The claimant must supply log files showing the downtime; Vercel does not produce them.“You must also provide us with log files showing Unscheduled Downtime and the date and time it occurred.”
- Credits in a single month are capped at 50% of that month's fees for the affected services.“total credits in a single billing month are capped at 50% of that month's fee for the affected Services”
- Credits are the only remedy for an SLA breach.“Credits are your sole and exclusive remedy for any violation of this SLA”
- Vercel decides whether a claim is valid, using its own logs and monitoring.“disputes are resolved by Vercel’s own good faith determination based on its system logs and monitoring”
Scheduled maintenance excluded. Terms effective since Jul 18, 2024. Vendor source ↗