Vercel terms
Read vendor source (opens in a new tab)Plan coverage
Enterprise plan customers. Hobby and Pro carry no uptime guarantee. Even for Enterprise, the SLA covers only components that serve customer content. The API and CLI are excluded by name.
Uptime & credits
- Recorded target
- 99.99%
- Measurement window
- Calendar month
Service-credit tiers
| Uptime below | Credit rate |
|---|---|
| 99.98% | 10% |
| 99% | 25% |
| 95% | 50% |
Check the source for eligible charges, calculation rules and caps. These rates are not an estimated payout.
Filing deadline
30 calendar days after the measurement window ends
Check the conditions below for any earlier support-notification requirement.
Conditions & exclusions
The claimant must supply log files showing the downtime; Vercel does not produce them.
Source wording
You must also provide us with log files showing Unscheduled Downtime and the date and time it occurred.
Credits in a single month are capped at 50% of that month's fees for the affected services.
Source wording
total credits in a single billing month are capped at 50% of that month's fee for the affected Services
Credits are the only remedy for an SLA breach.
Source wording
Credits are your sole and exclusive remedy for any violation of this SLA
Vercel decides whether a claim is valid, using its own logs and monitoring.
Source wording
disputes are resolved by Vercel’s own good faith determination based on its system logs and monitoring
- Scheduled maintenance is excluded in this record.
Evidence to prepare
- Vendor incident source link
Where to file
Vendor support
Vercel's SLA requires only that you “notify Vercel in writing within thirty (30) days from the time you become eligible to receive a Credit” and provide log files showing the downtime. It names no email address, form or portal.