GitHub terms
Read vendor source (opens in a new tab)Plan coverage
GitHub Actions, GitHub Enterprise Cloud and GitHub Packages. Free and Team plans, previews, and purchases made with subscription credit are not covered.
Uptime & credits
- Recorded target
- 99.9%
- Measurement window
- Calendar month
Service-credit tiers
| Uptime below | Credit rate |
|---|---|
| 99.9% | 5% |
| 99.5% | 10% |
| 99% | 25% |
Check the source for eligible charges, calculation rules and caps. These rates are not an estimated payout.
Filing deadline
30 calendar days after the measurement window ends
Check the conditions below for any earlier support-notification requirement.
Conditions & exclusions
All outstanding invoices must be paid before credits are issued.
Source wording
Customer must have paid all outstanding invoices to receive Service Credits.
Credits are capped at 90 days of paid service per calendar quarter.
Source wording
Service Credits are limited to a maximum of ninety (90) days of paid service per calendar quarter.
- Scheduled maintenance is excluded in this record.
Evidence to prepare
- Vendor incident source link
Where to file
Vendor support
GitHub requires: “Written requests for Service Credits should be sent either (a) to GitHub Support if Customer purchases directly from GitHub, or (b) through a Microsoft support ticket if Customer purchases SLA-covered Services through Microsoft.”