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AWS SLA

Plan coverage, claim deadlines and the evidence your vendor asks for. Check the current agreement before filing a claim.

Bedrock (Standard models)

Read vendor source (opens in a new tab)

Plan coverage

Plan scope is not recorded. Confirm the covered product, plan and regions in your agreement.

Uptime & credits

Recorded target
99.9%
Measurement window
Calendar month

Service-credit tiers

Recorded service-credit tiers for Bedrock (Standard models)
Uptime belowCredit rate
99.9%10%
99%25%
95%100%

Check the source for eligible charges, calculation rules and caps. These rates are not an estimated payout.

Filing deadline

End of the second following month

Confirm the applicable billing or calendar month in the source. Earlier support-notification requirements may also apply.

Conditions & exclusions

Additional claim conditions are not recorded here. This does not mean the agreement has none.

  • Scheduled maintenance is excluded in this record.

Evidence to prepare

  • Vendor incident source link
  • AWS account ID
  • Affected AWS region
  • Affected resource ARNs

Where to file

AWS Support Center

CheckUpstream estimates availability from recorded incident intervals. This does not reproduce each AWS product's contractual calculation or establish the availability of your resources. Before filing, verify product coverage, eligible charges, exclusions and the required resource or request logs against the linked AWS agreement.

CloudFront

Read vendor source (opens in a new tab)

Plan coverage

Plan scope is not recorded. Confirm the covered product, plan and regions in your agreement.

Uptime & credits

Recorded target
99.9%
Measurement window
Calendar month

Service-credit tiers

Recorded service-credit tiers for CloudFront
Uptime belowCredit rate
99.9%10%
99%25%
95%100%

Check the source for eligible charges, calculation rules and caps. These rates are not an estimated payout.

Filing deadline

End of the second following month

Confirm the applicable billing or calendar month in the source. Earlier support-notification requirements may also apply.

Conditions & exclusions

Additional claim conditions are not recorded here. This does not mean the agreement has none.

  • Scheduled maintenance is excluded in this record.

Evidence to prepare

  • Vendor incident source link
  • AWS account ID
  • Affected AWS region
  • Affected resource ARNs

Where to file

AWS Support Center

CheckUpstream estimates availability from recorded incident intervals. This does not reproduce each AWS product's contractual calculation or establish the availability of your resources. Before filing, verify product coverage, eligible charges, exclusions and the required resource or request logs against the linked AWS agreement.

DynamoDB (Global Tables)

Read vendor source (opens in a new tab)

Plan coverage

Plan scope is not recorded. Confirm the covered product, plan and regions in your agreement.

Uptime & credits

Recorded target
99.999%
Measurement window
Calendar month

Service-credit tiers

Recorded service-credit tiers for DynamoDB (Global Tables)
Uptime belowCredit rate
99.999%10%
99%25%
95%100%

Check the source for eligible charges, calculation rules and caps. These rates are not an estimated payout.

Filing deadline

End of the second following month

Confirm the applicable billing or calendar month in the source. Earlier support-notification requirements may also apply.

Conditions & exclusions

Additional claim conditions are not recorded here. This does not mean the agreement has none.

  • Scheduled maintenance is excluded in this record.

Evidence to prepare

  • Vendor incident source link
  • AWS account ID
  • Affected AWS region
  • Affected resource ARNs

Where to file

AWS Support Center

CheckUpstream estimates availability from recorded incident intervals. This does not reproduce each AWS product's contractual calculation or establish the availability of your resources. Before filing, verify product coverage, eligible charges, exclusions and the required resource or request logs against the linked AWS agreement.

DynamoDB (Standard)

Read vendor source (opens in a new tab)

Plan coverage

Plan scope is not recorded. Confirm the covered product, plan and regions in your agreement.

Uptime & credits

Recorded target
99.99%
Measurement window
Calendar month

Service-credit tiers

Recorded service-credit tiers for DynamoDB (Standard)
Uptime belowCredit rate
99.99%10%
99%25%
95%100%

Check the source for eligible charges, calculation rules and caps. These rates are not an estimated payout.

Filing deadline

End of the second following month

Confirm the applicable billing or calendar month in the source. Earlier support-notification requirements may also apply.

Conditions & exclusions

Additional claim conditions are not recorded here. This does not mean the agreement has none.

  • Scheduled maintenance is excluded in this record.

Evidence to prepare

  • Vendor incident source link
  • AWS account ID
  • Affected AWS region
  • Affected resource ARNs

Where to file

AWS Support Center

CheckUpstream estimates availability from recorded incident intervals. This does not reproduce each AWS product's contractual calculation or establish the availability of your resources. Before filing, verify product coverage, eligible charges, exclusions and the required resource or request logs against the linked AWS agreement.

EC2 (Multi-AZ)

Read vendor source (opens in a new tab)

Plan coverage

Plan scope is not recorded. Confirm the covered product, plan and regions in your agreement.

Uptime & credits

Recorded target
99.99%
Measurement window
Calendar month

Service-credit tiers

Recorded service-credit tiers for EC2 (Multi-AZ)
Uptime belowCredit rate
99.99%10%
99%30%
95%100%

Check the source for eligible charges, calculation rules and caps. These rates are not an estimated payout.

Filing deadline

End of the second following month

Confirm the applicable billing or calendar month in the source. Earlier support-notification requirements may also apply.

Conditions & exclusions

Additional claim conditions are not recorded here. This does not mean the agreement has none.

  • Scheduled maintenance is excluded in this record.
  • Impact limited to a single availability zone is excluded in this record.

Evidence to prepare

  • Vendor incident source link
  • AWS account ID
  • Affected AWS region
  • Affected resource ARNs

Where to file

AWS Support Center

CheckUpstream estimates availability from recorded incident intervals. This does not reproduce each AWS product's contractual calculation or establish the availability of your resources. Before filing, verify product coverage, eligible charges, exclusions and the required resource or request logs against the linked AWS agreement.

Lambda

Read vendor source (opens in a new tab)

Plan coverage

Plan scope is not recorded. Confirm the covered product, plan and regions in your agreement.

Uptime & credits

Recorded target
99.95%
Measurement window
Calendar month

Service-credit tiers

Recorded service-credit tiers for Lambda
Uptime belowCredit rate
99.95%10%
99%25%
95%100%

Check the source for eligible charges, calculation rules and caps. These rates are not an estimated payout.

Filing deadline

End of the second following month

Confirm the applicable billing or calendar month in the source. Earlier support-notification requirements may also apply.

Conditions & exclusions

Additional claim conditions are not recorded here. This does not mean the agreement has none.

  • Scheduled maintenance is excluded in this record.

Evidence to prepare

  • Vendor incident source link
  • AWS account ID
  • Affected AWS region
  • Affected resource ARNs
  • Failed request IDs

Where to file

AWS Support Center

CheckUpstream estimates availability from recorded incident intervals. This does not reproduce each AWS product's contractual calculation or establish the availability of your resources. Before filing, verify product coverage, eligible charges, exclusions and the required resource or request logs against the linked AWS agreement.

RDS (Multi-AZ)

Read vendor source (opens in a new tab)

Plan coverage

Plan scope is not recorded. Confirm the covered product, plan and regions in your agreement.

Uptime & credits

Recorded target
99.95%
Measurement window
Calendar month

Service-credit tiers

Recorded service-credit tiers for RDS (Multi-AZ)
Uptime belowCredit rate
99.95%10%
99%25%
95%100%

Check the source for eligible charges, calculation rules and caps. These rates are not an estimated payout.

Filing deadline

End of the second following month

Confirm the applicable billing or calendar month in the source. Earlier support-notification requirements may also apply.

Conditions & exclusions

Additional claim conditions are not recorded here. This does not mean the agreement has none.

  • Scheduled maintenance is excluded in this record.
  • Impact limited to a single availability zone is excluded in this record.

Evidence to prepare

  • Vendor incident source link
  • AWS account ID
  • Affected AWS region
  • Affected resource ARNs

Where to file

AWS Support Center

CheckUpstream estimates availability from recorded incident intervals. This does not reproduce each AWS product's contractual calculation or establish the availability of your resources. Before filing, verify product coverage, eligible charges, exclusions and the required resource or request logs against the linked AWS agreement.

S3 Standard

Read vendor source (opens in a new tab)

Plan coverage

Plan scope is not recorded. Confirm the covered product, plan and regions in your agreement.

Uptime & credits

Recorded target
99.9%
Measurement window
Calendar month

Service-credit tiers

Recorded service-credit tiers for S3 Standard
Uptime belowCredit rate
99.9%10%
99%25%
95%100%

Check the source for eligible charges, calculation rules and caps. These rates are not an estimated payout.

Filing deadline

End of the second following month

Confirm the applicable billing or calendar month in the source. Earlier support-notification requirements may also apply.

Conditions & exclusions

Additional claim conditions are not recorded here. This does not mean the agreement has none.

  • Scheduled maintenance is excluded in this record.

Evidence to prepare

  • Vendor incident source link
  • AWS account ID
  • Affected AWS region
  • Affected resource ARNs

Where to file

AWS Support Center

CheckUpstream estimates availability from recorded incident intervals. This does not reproduce each AWS product's contractual calculation or establish the availability of your resources. Before filing, verify product coverage, eligible charges, exclusions and the required resource or request logs against the linked AWS agreement.

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