Datadog (all products)
Commitment: 99.8% uptime per calendar month · no filing deadline published
Applies to — Core Services only — services and features on the customer's order with committed spend in the affected month. Beta products are excluded outright.
Datadog commits to a target but publishes no service-credit tiers, so there is no credit percentage to compute.
Conditions on a claim
- Two consecutive months below 99.8% are required before any remedy exists — one bad month yields nothing.“If the actual Availability of the applicable Core Service is less than the Availability Standard in any two consecutive months, Customer may terminate the applicable Order commitments for such Core Service in the calendar month following such two-month period upon written notice to Datadog.”
- The remedy is termination plus a pro-rata refund of prepaid unused amounts, not a credit against future invoices.“Datadog will refund to Customer a pro rata share of any unused amounts prepaid by Customer under the applicable Order for the Services (a “Pro-Rated Refund”).”
Scheduled maintenance excluded. Terms effective since Jul 27, 2023. Vendor source ↗