Datadog terms
Read vendor source (opens in a new tab)Plan coverage
Core Services only: services and features on the customer's order with committed spend in the affected month. Beta products are excluded.
Uptime & credits
- Recorded target
- 99.8%
- Measurement window
- Calendar month
Service-credit tiers
No credit schedule is recorded here. The agreement may use a formula or another remedy; check the source.
Filing deadline
Deadline not recorded
Check the conditions below for any earlier support-notification requirement.
Conditions & exclusions
Two consecutive months below 99.8% are required for this remedy. A single month below target does not qualify.
Source wording
If the actual Availability of the applicable Core Service is less than the Availability Standard in any two consecutive months, Customer may terminate the applicable Order commitments for such Core Service in the calendar month following such two-month period upon written notice to Datadog.
The remedy is termination plus a pro-rata refund of prepaid unused amounts, not a credit against future invoices.
Source wording
Datadog will refund to Customer a pro rata share of any unused amounts prepaid by Customer under the applicable Order for the Services (a “Pro-Rated Refund”).
- Scheduled maintenance is excluded in this record.
Evidence to prepare
- Vendor incident source link
Where to file
Vendor support
Datadog measures availability itself: “Customer may request Availability information by submitting a Support request.” Exercising the termination right requires written notice; the document names no channel for it.