Supabase (all products)
Commitment: 99.9% uptime per calendar month · file within 30 days from the end of the billing month
Applies to — Enterprise customers named in an order form. Free, Pro and Team plans are not covered, and beta products are excluded even for Enterprise customers.
| Monthly uptime | Service credit |
|---|---|
| below 99.9% | 10% |
| below 99% | 15% |
| below 98% | 20% |
| below 96% | 30% |
Conditions on a claim
- Total credits over any twelve months are capped at 20% of fees paid, whatever the rungs would otherwise add up to.“shall not exceed twenty percent (20%) of the total fees paid”
- The claim must state the unavailable periods in 5-minute intervals and carry supporting logs.“the specific dates and times (in 5-minute intervals) during which the service was unavailable”
- Supabase validates claims against its own monitoring and may deny ones that disagree with it.“Supabase reserves the right to validate any claim using its own internal monitoring systems and may deny claims that are unsupported, inaccurate, or inconsistent with internal metrics”
- Credits are not cash and apply only to future billing.“Service Credits are not refunds, cannot be exchanged into cash, and may only be applied to future billing.”
- Outages attributable to Supabase's own upstream providers (AWS, Cloudflare, GCP, Azure, GitHub) are excluded.“Issues attributable to external vendors or cloud providers, including AWS, Cloudflare, GCP, Azure, GitHub, or other similar providers.”
Scheduled maintenance excluded. Terms effective since Aug 3, 2026. Vendor source ↗