Supabase terms
Read vendor source (opens in a new tab)Plan coverage
Enterprise customers named in an order form. Free, Pro and Team plans are not covered, and beta products are excluded even for Enterprise customers.
Uptime & credits
- Recorded target
- 99.9%
- Measurement window
- Calendar month
Service-credit tiers
| Uptime below | Credit rate |
|---|---|
| 99.9% | 10% |
| 99% | 15% |
| 98% | 20% |
| 96% | 30% |
Check the source for eligible charges, calculation rules and caps. These rates are not an estimated payout.
Filing deadline
30 calendar days after the billing cycle ends
Check the conditions below for any earlier support-notification requirement.
Conditions & exclusions
Total credits over any twelve months are capped at 20% of fees paid, whatever the rungs would otherwise add up to.
Source wording
shall not exceed twenty percent (20%) of the total fees paid
The claim must state the unavailable periods in 5-minute intervals and carry supporting logs.
Source wording
the specific dates and times (in 5-minute intervals) during which the service was unavailable
Supabase validates claims against its own monitoring and may deny ones that disagree with it.
Source wording
Supabase reserves the right to validate any claim using its own internal monitoring systems and may deny claims that are unsupported, inaccurate, or inconsistent with internal metrics
Credits are not cash and apply only to future billing.
Source wording
Service Credits are not refunds, cannot be exchanged into cash, and may only be applied to future billing.
Outages attributable to Supabase's own upstream providers (AWS, Cloudflare, GCP, Azure, GitHub) are excluded.
Source wording
Issues attributable to external vendors or cloud providers, including AWS, Cloudflare, GCP, Azure, GitHub, or other similar providers.
- Scheduled maintenance is excluded in this record.
Evidence to prepare
- Vendor incident source link
Where to file
Email vendor support
Use the vendor source to confirm the correct contact and submission process for your account.