Question 1

Is Heap currently down?

Accepted Answer

Heap is currently Operational. CheckUpstream tracks Heap in real-time across the official status page, RSS / Atom feeds, and community telemetry — refresh this page for the latest reading.

Question 2

When did Heap last have an outage?

Accepted Answer

Heap's last resolved incident started 8 days ago and lasted 9h 55m (degraded performance).

Question 3

What's Heap's 30-day uptime?

Accepted Answer

Heap's 30-day customer-perceived uptime is 99.957%. The figure is weighted (full-outage = 1.0, degraded = 0.3) so component blips don't collapse the score the way a raw incident-count would.

Question 4

How do I monitor Heap in production?

Accepted Answer

Sign up to CheckUpstream and add Heap to a watchlist. We send incident alerts via Slack, email, webhook, or PagerDuty within seconds of detection — covering both the official status page and community signals (HN, Reddit, Bluesky, Cloudflare Radar).

Question 5

How does CheckUpstream track Heap?

Accepted Answer

We poll Heap's official status page on a 1-5 minute cadence, parse its RSS / Atom feed as a fallback, ingest community signals from social platforms, and aggregate per-org SDK telemetry. Multiple sources reduce false positives versus any single feed alone.

Heap.

Recent incidents

EU customers may be experiencing slightly longer-than-normal query times

Heap Connect Sync Delays (Bigquery)

Query failures impacting some customers in EU

We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration

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Frequently Asked Questions

Temporary Data Latency - Investigating

Heap Connect Syncs: Possibility Of Stale Data (EU Only)

Customers having to re-login in to Heap