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SDK-002

Network timeout

A telemetry request did not reach the ingest endpoint within the Node SDK’s request timeout.

What the SDK does

This concerns delivery to CheckUpstream. It does not by itself show that a vendor request or your application failed.

What to check

  1. Check the runtime’s network access

    Check DNS, TLS, firewall and proxy behavior from the environment running the SDK. A working connection from your laptop does not confirm access from a deployed service.

  2. Confirm the ingest address

    The default is https://ingest.checkupstream.com/v1/events. If endpoint is overridden, check that it points to your intended ingest service.

  3. Adjust only the Node SDK timeout if needed

    requestTimeoutMs defaults to 10000 milliseconds. Increase it only if the network normally needs longer. This option is not available in the browser SDK.

Node SDK configuration

Still seeing the error?

Send the code, SDK version, runtime and a redacted error message. Keep credentials and customer data out of the report.

Email SDK support